Cancellation/Refund Policy

Etoolstore – Powered by Avi Root Info Solutions is happy to serve customers and fulfill their requirements. If you receive a product that meets the criteria outlined below, you are eligible for a return or exchange.

You may request a return or exchange in the following cases:

  • The product is used, altered, of poor quality, or defective.
  • The product has sustained physical or in-transit damage.
  • The branded product’s seal is broken upon delivery.
  • The package is empty, or items/accessories are missing.
  • Wrong item was delivered.

Customer is not eligible for return/exchange if:

  • It's “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Custom-made or on-demand products cannot be returned.

Guidelines for Return/Exchange:

  • For Products purchased on “EtoolStore”, in the event if the customer has any concern with the product, the customer can raise Return/Exchange request within 7 days of product delivery. In case a product is damaged, or the wrong item has been sent, raise the request within 48 hours of product delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • Customer must share photographs (Exterior image of the box from all sides, interior image with packaging, and the image of damaged product and its shipping label) with customer care team in case of damaged or wrong product (a video will be highly appreciated) within 48 hours of delivery.
  • In the case of industrial goods, return will be accepted only in case of wrong, defective or damaged product.
  • In case of faulty electronics product, customer should contact the nearest service centre for repair/ replacement.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
  • “EtoolStore” shall endeavor to process the customer refund within 7 working days from the date of request made to the customer care team.

Refund Policy

The refunds in accordance with the above guidelines shall be as per the following:

  • For pre-paid orders, the refund will be processed through the payment gateway or any other online banking/electronic funds transfer system approved by the Reserve Bank of India. The refund will be credited to the same account from which the customer made the payment.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favor of the customer buying the products, as per the details provided by the customer.
  • The customer buying the products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the product.

Refunds / Returns shall NOT be allowed in the following cases:

  • Return request is made outside the specified time frame of 7 days as specified above.
  • In the case where price tags, labels, original packing, freebies and accessories, boxes are missing.
  • If the product is damaged by the customer in any way determined solely by “EtoolStore” at its discretion.
  • If the product has been used by the customer.
  • If product sold as combo/sets cannot be returned as individual product.

Frequently Asked Questions (FAQ’S)
I've still not received the refund to my bank account. Why?

  • If you have received a mail/message from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund isn’t processed by the date we promised, you can contact us. We will gladly help you.

When are Refunds provided?

  • Refunds are initiated as soon as the returned product is received at our warehouse and has passed the quality check process.

I paid the amount upfront while purchasing a product from “EtoolStore”, how do I get the refund?

  • Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment within 7-10 working days

I paid cash on delivery; how would I get the refund?

  • If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Our Team will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

What are the details you require to process a NEFT refund?
Once you agree to an NEFT refund, you will receive an email from our customer support team asking for:

  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank (Bank Branch). We initiate the refund process as soon as we receive the details from you, and it takes 7-10 working days for the money to be credited to your account.

Can I ask for a NEFT refund if I paid through Credit Card/Debit Card/Net banking?

  • No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made the payment from.

How long will it take to refund?

  • It takes 7-10 working days for the money to be credited to your account.